Archive for August 1st, 2009

Well there’s no denying it - No matter how new or how well maintained our computers are, we all encounter computer problems sooner or later. The good news is that we don’t have to face them alone. There are a ton of resources available to walk us through computer issues but it may take a little knowledge in knowing how to access them. This article will show you how.

1. Remember help files. It’s funny, but people seem to forget that every computer and every program installed on a computer comes with its own help file. Even the operating system of a computer has a help file and it really should be the first place to look for answers. Help files are designed not only to guide the usage of a computer, they’re  also designed to solve problems. Inside a help file, look for a section called, “Troubleshooting” (or something similar) when you need to resolve an issue. This section is reserved for solving problems specific to the software or hardware that you’re using.

2. Product websites. If you’re having a problem with a piece of software or with a hardware part, try the website of that software’s or hardware’s manufacturer. Most (if not all) manufacturer’s reserve a portion of cyberspace and dedicate it to support the products that they build. Microsoft’s help desk is good example.

3. Fan sites. Fan sites probably isn’t a good name for this resource, but you can find websites that are dedicated toward supporting the users of a particular software program or piece of hardware. We’ve called them “fan sites” because the maintainers of these sites have no affiliation with the manufacturers that they support! Call them what you will, but their free help is immeasurable and without it, we wouldn’t have some of the wonderful workarounds and unique problem solving techniques that we have today.

4. Usenet newsgroups. Another underused resource on the Internet, Usenet newsgroups have hundreds of discussion groups dedicated to some of the most popular computer systems, operating systems, hardware manufacturers, and individual software programs. Sometimes, the representatives of these companies participate, but most of the time, the support in this group is user to user, which is just as valid because you’re
working with a team of experienced people.

5. Support Lines. Another source for help that we shouldn’t forget are the support systems of various manufacturers. You can reach these systems by calling the phone number associated with the product that you’re having trouble with. Calls may be free (1-800 or 1-877 number), or they may cost a small fee (1-900).

6. PC support groups or user groups are another option for help. These are groups that meet in libraries, computer stores, or other local areas and they discuss all sorts of issues related with a particular product. Even if you aren’t experiencing a computer or software problem, user groups are fun to participate in and they can help you network into other interests such as job or teaching opportunities.

7. Surprisingly, you may even get a helping hand from the salespersons at your local computer store. We don’t recommend that you make this your first pit stop when you experience a problem, but we don’t recommend that you rule this option out altogether either. Computer salespersons are hired for a reason - and that’s their knowledge. Often, these kind folks can help you resolve an issue over the phone and prevent you form having to buy a costly solution.

As you can see, help is easy to find - You’ve just got to know where to look for it. Most of the contacts within these resources are extremely friendly and willing to take the time to walk you through a problem at little to no cost. From online discussion groups to the files on your own computer, help is often just a click away.

Visit any computer store today and you’ll find what seems like miles and miles of software on sale. Certainly enticing buys, there are a few problems with buying software off the shelves. On the shelf, software - otherwise known as “commercial software” - can be expensive, and incompatible, and outdated when compared to what’s available online. Fortunately, there’s an alternative to commercial software and although it isn’t new, it’s one of the most under-exploited opportunities in the computer industry.

We’re talking about shareware - software that you can try before buying.

Shareware has a long history and was rather popular in the days where BBS (bulletin board systems) reigned the online industry. It hasn’t gone anywhere, but its competition with commercial software is fierce - so fierce that it tends to fall on the back burner among new computer users. This is unfortunate because shareware has so many advantages over commercial software.

One of those advantages is its cost. On the whole, shareware is generally cheaper than commercial software. But don’t misinterpret the cost. With shareware, cheap does not equal low-quality and there are plenty of examples that prove shareware often outperforms the quality of commercial software time and time again. How much savings are we talking about? You could purchase a quality word processor, spreadsheet, database program, or system utility anywhere from a mere $15 to under a hundred. This is almost unheard of in stores like Best Buy, Circuit City, or Egghead, yet the shareware programs offered within this price range rival even Microsoft’s Office suite.

Another advantage that shareware has over commercial software is its compatibility. We’re not saying that shareware is compatible with all operating systems. What we’re saying is that since we can try shareware before paying for it, we can determine if the software is completely compatible with our systems first. In other words, we can discover whether the software performs the way we want them to and should anyone try to do the same with commercial software, they’ll be in for a big disappointment.

Commercial software policy doesn’t even allow for returns, let alone “borrowing” them to try them.

The last advantage that shareware has over commercial software (but certainly not the least) is its applicability. Plain and simple, shareware is the best bet when you want to keep on top of the latest release of a particular program. Sure, computer stores do their best to keep their inventory up to date, but when you can download version 5.6042 of a shareware program as opposed to buying a commercial 3.0 version from the local computer shop, there’s just no comparison.

Which brings up our next point. Just where does one get shareware? Shareware is all over the Internet and it’s really hard not to bump into it. The most popular places to find shareware is within thousands of download libraries, however the companies (and even independent programmers behind shareware) are increasingly offering shareware from their own websites. A simple Google or Yahoo search for a particular type of program will yield all sorts of results that point you toward items that you can try before you buy.

Be aware however, that because shareware is not commercial software, you may not experience a full program the way you would if you bought the software out of a box. Shareware may or may not be limited - meaning that some functions may not be available to you until the program is paid for. These limitations are often small and don’t interfere with the way its full version operations. They’re really just implemented as a way to prompt payment. Remember that shareware is not freeware. You shouldn’t try to use shareware as commercial software without paying for it.

About the only thing that’s similar between shareware and commercial software is the way in which they may be bought. With a credit card, you can be the new owner of your own software within minutes.